Archive for the ‘Leadership Events & Resources’ Category

Remember – Feedback is a gift…

Sunday, August 15th, 2010

Last week, I attended a week long leadership training symposium, hosted by the Executive Leadership Council.  

The program consisted of 5 straight days of intensive training, coaching and role playing. Our class consisted of over 40 senior level leaders from well known organizations such as Cisco, Amex, Siemens, Conoco, British Petroleum, Eli Lily, Medtronic, Booz Allen Hamilton, PepsiCo and Target.

One of my “aha moments”, came during our discussion about soliciting and accepting feedback from others. As leaders, we’re all very opinionated. We want to take charge of situations and are often a little resistant to the ideas of others. 

The idea of soliciting feedback from peers, direct reports and even managers – is just not something we’re comfortable doing. Often we feel that the feedback is tainted by that persons questionable goals or warped ideas about how we should lead, manage or resolve conflicts.

Personally, I think I’m the best thing since sliced bread – anyone who can’t get along with me, must have serious problems. After all, I’m easy to get along with, I always consider everyone’s opinion and I’m open to different points of view. it’s just that, most times – I’m right and everyone else is wrong.

Strong leaders often dread the idea of soliciting feedback almost as much as they hate reading it.

If you’re like me – here are a few things to consider, next time you’re working through your professional development plan and reviewing your 360 degree results.

First – it’s only feedback. Take note of the key messages which your colleagues and reports are sharing with you. Take note of the differences between your perceptions of yourself and those of others around you. Sometimes, as a Leader – your job is about managing others perceptions about your leadership style and behavioural tendencies

Ultimately, feedback is always a gift. It helps you identify recurring themes which may highlight blind spots. Sure, some of the information you receive may by biased – however, it’s still useful.

I wasn’t happy about everything that my peers and reports said about me – but perception is often reality.  I paid particular attention to the insights from my Manager and his peers – because managing up is such a key part of any leaders work life.

If you haven’t solicited feedback from your co-workers over the past year, I encourage you to do so. Continuous learning is key to your development as a leader – and a key part of the at learning is getting to know yourself through others.

Servant Leader …..

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Globalization, Education & Career Choices

Sunday, November 15th, 2009

A few weeks ago, I was offered a chance to deliver a speech on Globalization, to a group of Leaders – including the Indian Ambassador to the United States – her Excellency, Ambassador Meera Shankar. Ultimately, my speech was not chosen, however it received some great reviews  - so I thought I’d share it with you all. Below is the transcript of the speech, in its entirety.

Globalization, Education & Career Choices

What does Globalization really mean?  I’ve heard it’s defined as the constantly evolving process of integrating economies through an International network of exchange or trade – normally this involves foreign direct investment, capital flows, migration, and the spread of technology.

Truth is, it’s one of those words that means many things to many people – depending on who you are, what you’ve seen heard, experienced, where you grew up and perhaps even where you live right now. I was born in Montreal, Canada – to Nigerian parents. I grew up in Nigeria with occasional stints in London, England. When I completed my under grad degree, I moved back to Canada, where I lived and worked for several years, before moving here J.   So, in my case, Globalization represents Opportunity – for me, for my family, my loved ones. Opportunity to accomplish great things – and I know I’m not alone in that mind set.

I’d like to tell you 2 quick stories – just 2 stories, about friends and colleagues, people just like me, from different places around the world, who share my perspective.

Let me start with my good friend Raj – he’s just a little older than me, but looks years younger. He was born in Delhi, India. When he was a boy, he and his friend Anil dreamed of getting a good education and perhaps someday moving to the U.S.A – the land of Opportunity. Everything he’d heard about America indicated that it’s a place where one can get a great education and accomplish great things – do big things. When he was about 15, Raj’s sister met and married a talented computer scientist and they moved to the state of California – his whole family was the envy of friends & relatives, because this was seen as an opportunity for family members to also visit America.  

Raj and Anil both graduated with honors from Universities in India. Raj moved on to the U.S and secured a job in the Financial Services sector while Anil ended up securing a job working for a U.S based firm, in Delhi. They stayed in touch and after a few years, Anil also moved to America – at the urging of his friend. Now, let’s fast forward 10 years to the year ’07. Raj works right here in Seattle as a Marketing Manager – for a well known technology firmJ, and Anil has a great job with GE, in Atlanta.  Both men became leaders in their own right and learnt how to think and work with a Global mindset. They’ve also visited home on a number of occasions, over the past 10 years – and noticed that “Globalization” had resulted in plenty of new opportunities, back in India.  They’d talked about moving back to Delhi, in order to be close to their family and friends. The prestige of living in America has long since worn off, however the life in America is peaceful, predictable and still bear’s some promise.

However – in 2008, Anil took the plunge and moved back home, with his wife and children. The financial crisis in the U.S affected his organization and he wasn’t seeing the same sort of opportunities that he’d envisioned – just a few years earlier.

He’d heard that he could get up to 75% of his U.S salary, in India and he was keen to test the waters, back home. To his surprise, both he and his wife found local companies which matched their U.S salaries and provided great growth opportunities for them, professionally. Now he calls Raj every week and urges him to come back home.

The winds of change are blowing – globalization has resulted in new career options and a new mind set for many aspiring leaders, around the world.

My final story is a little more personal. It’s about me and a childhood friend of mine – his name is Desmond.

Desmond and I met while we both studied at the University of Lagos, in Nigeria and we became close friends. Growing up in Nigeria – I’d always dreamt of living and working in North America. Unlike me, Desmond had no desire to live & work abroad. He understood the benefits but felt that he wanted to be a big fish in a small pond – and for him that meant working for an Oil Company or a foreign bank. You see, in Nigeria, working for an International Oil Company or a Bank, was seen as the best possible job that in Nigeria. That’s the form of Globalization that still represents opportunities for millions of Nigerians.  It was either go abroad or work for a foreign based company – the pay was better and the trappings of success were very attractive.

Desmond first worked for Nigeria /American Bank, a bank with strong ties to the United States. He soon determined that a foreign degree would provide even more opportunities with these Intl Companies, so he left Nigeria and pursued an MBA at Imperial College, London. He did well and was offered jobs in the UK and Lagos, he chose Citi Bank, Lagos Office – sticking with the mindset that Intl Companies in growing markets/economies, offered the best opportunities. The MBA helped and he did well, moving twice to Mgt positions in other International banks, in Nigeria. Working for a Global Organization helped him develop as a leader; he learnt how to think globally, whilst working locally.

However, over last few years he began to notice a trend. Indigenous companies – banks & oil companies have caught on to Globalization and are aggressively extending their operations to other African & European Countries.  Desmond and several of his colleagues, stifled by the monolithic and increasingly conservative approach of multi-nationals, started looking elsewhere for new opportunities, locally.

They were shocked to find that several Indigenous or local companies offered much more attractive financial incentives than they’d received foreign-based companies provide – something that was totally unimaginable just 10 years ago.  Desmond soon jumped ship to a local bank, where he’s paid almost twice what he was making before and has the autonomy to negotiate big deals and lead increasingly important initiatives.

The winds of change are blowing – globalization has resulted in new career options and a new mind set for many aspiring leaders, around the world.

Clearly, the advent of Globalization has opened doors for aspiring leaders around the world – but that’s not all. One key result of the recent Global Financial Crisis is that large International Companies notably in the U.S have been forced to shed Jobs both here and abroad. Talented, aspiring managers, stunned by recent events are starting to re-examine their options and they’re finding that “first world” nations don’t necessarily offer the best opportunities. 

I’ve been blessed to have a good career so far, first in Canada & now in the United States – however, there are thousands of others like Desmond and Anil who can now afford a lifestyle similar to my own.  Globalization has reached the developing markets, local businesses are increasingly taking their products & services to International markets – that phenomenon will continue to grow, as more and more talented leaders flock to these smaller growth markets.

That’s why I believe Globalization, as I know it – provides some great career choices for aspiring leaders and that’s why I’m happy and honored to be a member of the University of Washington “Leadership” MBA Class of ‘2011.

Thank-you all very much, and enjoy the rest of the evening…..

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Webcast With Marshall Goldsmith – recap

Saturday, August 29th, 2009

A few weeks ago, I mentioned that Biz Week was hosting a special Web cast with noted Executive Coach – Marshall Goldsmith - whose been named, one of the 50 great thinkers and leaders who have influenced the field of management over the past 80 years. 

I listened in on the webcast – and, as promised, here’s my recap and key takeaways.

First, some context – one of the key objectives for the web cast was to provide listeners with some tangible insights on how to effectively respond to the current economic downturn and prosper, even in an environment when many are disillusioned, uncertain or even, scared. Here are a few quick points which Marshall outlined and reiterated.

I.       Life is constantly changing.

II.       Don’t fixate on the present situation, the present challenges.

III.       Life isn’t fair, don’t dwell on issues, deal with them.

IV.        Ask yourself - How can I make the best of today?

V.        Stay Upbeat – things will happen in this rapidly changing world.

Marshall gave the example of Alan Mulally – CEO of Ford, who has been dealt tough hands, first at Boeing Commercial (during the 9-11 period) and now at Ford, which is facing tough challenges during the current economic upheaval. Marshall mentioned that Alan remains upbeat, he is positive, he has fun, he’s enjoying his life.  He’s very positive and he’s not stressed out, and that attitude, permeates across his organization. 

Marshall then told a story about how he attended a recent lunch with Alan and a few friends – and he was actually selling ford vehicles to his friends, during lunch. (he sold 3 of them, using  nothing but word of mouth and Ford Brochures).

Marshall went on to point out a few reasons why, he believes Alan is very successful, as a leader. He is incredibly disciplined, always focuses on what he can do and provides great process management.

We can all learn from his attitude. The reality is that life is always changing for all of us. We can fixate on the negative or we can say “here’s where things are today – let’s deal with it”.

Earlier, Marshall mentioned that he coached Alan for a period of time, while he was at Boeing , and even then, he was a great people manager.  Towards the end of the webcast, Alan Mullaly made a surprise appearance on the call. I have to believe that this wasn’t staged, because the moderator sounded genuinely surprised. I’ll discuss what I learnt from Alan’s commentary – in my next post.

Servant Leader…..

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08/25: Leadership Webcast With Marshall Goldsmith

Saturday, August 15th, 2009

First, I’d like to thank our growing readership base – for taking time to send us emails and comment on our write-ups. Your feedback, commentary and constructive criticism are invaluable, as we strive to make the Leadership Journal an even more effective leadership resource, for you all.

A few people have asked me to recommend leadership resources - such as books, videos and different types of publications. We will strive to alert you all whenever we come across any Leadership Events which you may find useful.

One great resource for general business reading is Business Week - I subscribe to this publication and recently I’ve started commenting on some articles. It’s a great resource general management and leadership insights. On Aug 25th, Business Week and the American Management Association (AMA) are hosting a complimentary leadership webcast with Marshall Goldsmith, Ph.D, a well known executive coach and New York Times bestselling author. The event will be held on August 25th, at 12:00 – 1:00 p.m. EST. I haven’t watched a webcast like this, before - however, I’m sure it will provide interesting information – and it’s free.

You can register for this complimentary webcast, click here

For those of you who can’t participate in this event – no worries, I’ll provide a concise recap of the webcast, in a future blog post. 

Servant Leader…. 

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It’s Not About The Coffee – II

Wednesday, July 22nd, 2009

Yesterday, I attended an event hosted by a non-profit organization called Washington Cash. The guest speaker was Howard Behar - the former president of Starbucks Coffee Company International. His presentation  touched on 3 key leadership principles. I covered the first one in an earlier post, below is a recap of the other two principles.

II. The Person who sweeps the floor, should choose the broom

 This principle speaks to the importance of hiring the right people for the right jobs. Howard speaks of learning first hand from Jim Collins (author of “Good to Great”), about how great leaders recruit capable people, provide clearly defined expectations and give them tools/resources to execute. Then get out of the way and let them figure out how to exceed your expectations.

This principle can be a little contentious. In my experience, it’s often difficult to recruit talented, self starters – who require very little supervision. Most people are dependent contributors – and increasingly require more training and experience in order to become Independent Contributors. It’s also worth noting that many mid-level managers inherit teams and therefore may not have the luxury of handpicking their own people, so many leaders and managers tend to micro-manage their teams, especially when stakes are high. Howard also stressed the importance of not creating jobs too small to fill a person’s spirit or a person’s soul. Personally, I’m big on setting clearly defined expectations, providing resources and mentoring – as required.

 

III. Care, like you really mean it

Great leaders genuinely care about their people. Howard recounted the story of how Starbucks CEO – Howard Schultz reacted when he was informed that 3 employees had been killed

in a Starbucks coffee store, near Georgetown.  The incident was one of the most tragic event in the company’s history -  and Mr. Beyar’s key point was that Howard Schultz reacted by personally visiting the homes of each of the deceased employees and commiserating with their families. He didn’t immediately call company lawyers, P.R agents or mount some sort of “spin” campaign. He spent approximately a week with the families of each of the employees. The story is a moving one – Howard demonstrated (with his actions), that Starbucks really cares about its employees. Whether or not you believe that his actions were genuine – the fact remains that great leaders must show that they genuinely care about their people.
My biggest takeaway from Howards speech is that – as great leaders, we have a responsibility to serve other human beings. We gain or lose the trust of individuals/customers based on how we treat individuals. As Howard put’s it – Starbucks is not in the coffee business serving people – it’s in the people business, serving coffee. I like the sound of that…. 

Servant Leader

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It’s Not About The Coffee…..

Tuesday, July 21st, 2009

Earlier this evening, I attended an event hosted by a non-profit organization called Washington Cash. The guest speaker was Howard Behar - the former president of Starbucks Coffee Company International. He started working at Starbucks in 1989 and helped grow the retail business from 28 stores to more than 400 stores by the time he was named president of Starbucks Coffee International in 1995.

Howard recently wrote a book titled – It’s Not About The Coffee , his presentation earlier tonight – touched on his 3 key leadership principles. He shared some really great personal and professional stories as he outlined the key leadership principles.  Here are my key takeaways from his very entertaining and informative presentation.

Howard asserts that – as an aspiring leader you must be yourself at all times. He tell’s a story about how he once tried to emulate the personality traits of  a senior colleague whom he admired – only to find that he was miserable. Howard then credits the executive with helping him determine his purpose in life. “Don’t let anyone try to get you to wear his or her hat. Wear your own hat – know who you are, what you want out of life and what you want to leave behind” – Howard Behar  

 I liken this to one of my personal leadership principles – “to thine own self, be true”. Here’s the complete quote from Shakespeare’s Hamlet.  “This above all: to thine own self be true, and it must follow, as the night the day, thou canst not then be false to any man.”

 Have you ever taken one of those behavioral tests such as myers briggs or strength finders? I’ve found that many colleagues respond to these tests based on how they want to be perceived by others – as opposed to who they really are, as individuals. It takes a high degree of self-assuredness to be yourself at all times, especially if you work in an organization where colleagues have very varied personality traits. Sometimes we behave in a certain way at work because we want to identify with successful colleagues or because we want to identify with Senior Management. By allowing someone else to define who we are, we lose our ability to develop our own natural strengths and personality traits. 

 One of the most powerful things that Howard said about this 1st principle, is that aspiring leaders must pick up a pencil and paint a fluid self-portrait. “Paint a picture, in pencil, not ink. You can always adjust the picture – erase certain aspects of it, refine others. The key is to paint your own picture – not someone else’s picture of you.
So, to thine own self be true, and it must follow, as the night the day, thou canst not then be false to any man. If can be really true to yourself, honest with yourself about who you are, your dreams, goals, capabilities and shortcomings – then you’re well on your way to becoming a great leader. I’ll tackle Howard’s 2 remaining principles, in the next post.
Servant Leader

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